Terms & Conditions

1. Booking Terms and Conditions

a. All bookings are honoured as specified; travellers for safari and trekkers for Kilimanjaro are recommended to have full travel insurance with trekkers having access to insurance reference numbers while climbing; all prices are exclusive of air travel to and from destinations, including domestic flights; all prices include all in-country road travel, drinking water and full board while en route.

b. All bookings are honoured and will be valid until cancelation by client. The supplier ensures all accommodation is as specified in the booking except when hotels are already fully-booked. The supplier will seek to book equivalent accommodation upon approval by the clients.

2. Payment Terms and Conditions

a. Climbing: payment in advance and in full by instant booking up to 7 days before start date

b. Safari Tour: payment deposit 50% with remainder as required up to 4 days in advance

c. Payments may be made in full by bank transfer (details on request) or by separate bank transfer for your deposit and the remaining payment in cash up to 24 hours in advance of start date.

3. Cancellations Terms and Conditions

a. Safari tour cancellations: travellers may cancel up to 4 days before the safari start date to receive a full refund, and between 2-3 days to receive a 50% refund; no refunds will be given after 2 days before start date

b. Kilimanjaro climb cancellations: not later than 24 hours in advance of climb to receive a full refund

4. Proof of Insurance

Baba Kilimanjaro is fully indemnified up to Tzs15,000,000 for public liability (details on request).

5. Our Responsibility for Your Tour

a. Your booking is accepted on the understanding that you appreciate and accept the possible risks inherent in adventure travel and that you undertake the tours, treks or tours in our programme at your own volition.

b. We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Laws and Regulations governing tourism in Tanzania by the government of Tanzania and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice.

c. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, we will pay you reasonable compensation.

6. Tour Participation and Client Responsibility

You agree to accept the authority and decisions of our employees, guides and drivers whilst on tour with us. If in the opinion of any such person(s) your health, level of fitness or conduct at any time before or during a tour is endangering or appears likely to endanger your health or wellbeing, you may be excluded from all or part of the tour without refund.

7. Travel and Cancellation Insurance

a. You must have travel insurance when you travel with us. You and your belongings are at all times solely at your own risk. You are wholly responsible for arranging your own insurance.

b. You must ensure that you have personal travel insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, including medical emergency helicopter rescue.